Shipping Policy

At VanceProjects, we strive to deliver your orders quickly and reliably. Our Shipping Policy provides details on our shipping methods, estimated delivery times, and costs.

1. Processing Time

Order Processing: Orders are typically processed within 1-3 business days (Monday to Friday) after payment is received. During peak times or holidays, processing may take longer.
Order Confirmation: Once your order is processed, you will receive a confirmation email with tracking details.

2. Shipping Methods and Costs

We offer various shipping options to best meet your needs:

Standard Shipping: Estimated delivery within 5-7 business days.
Expedited Shipping: Estimated delivery within 2-4 business days.
Express Shipping: Estimated delivery within 1-2 business days.

Shipping costs are calculated at checkout based on the selected shipping method, destination, and order weight.

3. International Shipping

VanceProjects ships internationally to select countries. Please note:

Delivery Times: International delivery times may vary based on location and customs processing. Estimated delivery is typically between 10-20 business days.
Customs and Duties: International orders may be subject to customs fees, taxes, or import duties. These fees are the responsibility of the customer and are not included in the shipping charges.

4. Tracking Your Order

Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the status of your delivery on the carrier’s website.

5. Delivery Issues

Delayed or Lost Shipments: While we do our best to ensure timely delivery, delays can occur due to unforeseen circumstances. If your order is significantly delayed, please contact us.
Incorrect Shipping Information: Please ensure that your shipping address is accurate. VanceProjects is not responsible for delays or lost shipments due to incorrect or incomplete address information.
Failed Delivery Attempts: If a carrier makes multiple delivery attempts but is unable to deliver, the package may be returned to us. Additional shipping charges may apply for re-shipment.

6. Damaged or Missing Items

If you receive an item that is damaged or your package is missing items:

Contact Us: Email us within 7 days of receiving your order. Please include your order number and photos of any damaged items.
Resolution: We will work with you to resolve the issue, either by replacing the item or issuing a refund if applicable.